Comfort Inn & Suites | Legends Brew Pub | Perkins Restaurant & Bakery | FunZone | 24/7 Fitness Center | Meetings/Banquets
Contract Information
Comfort Inn & Suites
411 Route 3
Plattsburgh, NY 12901
Phone: 518.562.2730
Fax: 518.563.1562
Deposit Requirements
A non-refundable deposit of the estimated room charge for in house events and signed contract will be required in order to make the reservation confirmed and definite. The deposit will be applied to your final bill. Tax exempt certificates must be submitted with deposit. A direct bill account must be approved and confirmed at this time.
A non-refundable deposit of $100.00 for offsite events and signed contract will be required in order to make the reservation confirmed and definite. The deposit will be applied to your final bill. Tax exempt certificates must be submitted with deposit. A direct bill account must be approved and confirmed at this time.
A fifty percent (50%) prepayment of the estimated cost of the selected menu package is due thirty days (30 days) prior to your event date.
The final payment and count guarantee are due fourteen (14) days prior to your event. Any additional charges will be paid upon the conclusion of your event. We will need a current and valid credit card for event charges and incidentals unless a direct bill account has previously been approved.
Cancellation
Any event cancellation needs to be in writing and acknowledged in writing by the Comfort Inn. Deposits and prepayments are non-refundable and will be applied to the final bill or forfeited in the event of cancellation. Direct bill accounts will be charged accordingly. If payments are not received according to the terms outlined above, the Plattsburgh Comfort Inn & Suites reserves the right to consider your event cancelled; schedule another event in its place and apply this cancellation policy.
Past Due Payments
Any direct bill account that has a past due status will not be allowed to book a function until their account is brought current. Our accounting department may also revoke your direct bill status.
Extended Hours
We will be more than happy to extend your event time beyond the five-hour window. Additional hours are to be requested and paid for fourteen (14) days prior to your event. You will not be allowed to add additional hours beyond this time. If you feel you may need additional hours, please allow for this and if they are not used we will refund you. Please ask our Sales & Marketing Director for more information regarding the extra charges for extended hours.
Food & Beverage
There is a minimum guest count of twenty-five (25) for each event. All food and beverages must be purchased and supplied by our Banquet Department and are subject to current NY State sales tax and an 18% gratuity. Menu selections, room requirements, and all other arrangements must be received 30 days prior to the function. These menus are only a general suggestion as to the selection and variety of entrees and complements available to you. No food may be taken off hotel premises due to insurance and health department regulations. All food and beverage prices are subject to change and will be confirmed 30 days in advance. In our business centers we provide refreshments such as water, coffee, and soft drinks in an honor bar capacity. Meaning, we will charge your group for whatever is used out of the inventory of the room. There will be coffee and a coffee maker for self service. For our event rooms we offer an A’ La Carte Menu for refreshments.
Gratuity and Tax
Plattsburgh Comfort Inn & Suites assesses a gratuity of 18% on the following banquet and catering categories: food, beverage, and miscellaneous revenues. An applicable New York State tax will be charged on all items. Tax exempt certificates must be submitted with deposit.
Guarantees
We need your assistance in making your banquet a success. Your guaranteed guest count must be received fourteen days in advance. This will be considered your minimum guarantee, not subject to reduction, for which you will be charged, should less attend. Any additional entrees requested after the guaranteed guest count is received will be subject to availability of food supplies by our Chef and therefore not guaranteed. Each of these additional entrees will be charged to you at the current menu rate. We will be prepared to serve 5% over your guarantee.
Set-Up
If you choose our ballroom as your meeting room, it is normally set-up with round tables. A set-up other than round tables would require a separate set-up charge. Please ask our sales department for more details and charges. We do not provide a decorating service. Banquet event staff will not be available to help with any items brought in from outside sources. Please schedule to set-up and take down any items brought in by you or your guests. This includes, but, is not limited to: centerpieces or hand out materials. Decorating/take down time must be arranged in advance with the Sales & Marketing Director. We will try to accommodate requests for decorating the evening before an event. Unfortunately, this is not always possible due to other event end times and set-up for your room. In that case you will have to decorate the room the morning of your event. Please keep decorating time to a maximum of three (3) hours. Please refrain from using confetti type materials in the hotel. The Hotel will not permit the affixing of anything to walls, floors or ceiling with nails, staples, carpet tape or other substance. All items supplied by the guests or a vendor must be removed at the conclusion of the event. The Banquet Department cannot be responsible for damage or loss of any articles or merchandise left in the Hotel prior to or following your banquet. Security arrangements should be made for all merchandise or articles set up prior to the planned event or left unattended for any time.
Audio Visual and Music
Special audio visual requirements must be specified to our Banquet Department at least three weeks prior to the function. Please speak with the Sales & Marketing Director for pricing. Arrangements for DJ service/live music must be coordinated with the Sales & Marketing Director.
Liability
The guest agrees to be responsible for any damages done to the premises and furnishings due to actions by themselves, their attendees, or any independent contractor hired by them. The Comfort Inn and Suites is not responsible for the damage to or loss of guests personal property or equipment occurring prior to, during, or after the function.
Parking
Ample free parking is available. We will gladly give you a diagram of our parking area so may easily direct your guests as to where to park and enter in advance of your function.
Security
If, in the sole judgment of the Hotel, security is required in order to maintain order due to the size and nature of your event, the Hotel may require you to provide, at your expense, uniformed or non-uniformed security personnel. The Hotel shall have final approval on any and all security personnel to be utilized during your function.
Room Rates
Please contact our Sales Department for rates on our banquet/meeting rooms. We are pleased to offer room information, availability, and special sleeping room rates for your out-of-town guests.
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